Privacy Policy

Last Updated: April 2026

ShieldSOS, LLC (“ShieldSOS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, and retain in connection with our website, products, services, and mobile applications. This Privacy Policy describes our information practices and the rights and choices available to you.

By accessing or using our website, products, services, or mobile applications, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, you should not access or use our website, products, services, or mobile applications.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in our sole discretion. Any changes will be effective when posted to our website or mobile applications, unless otherwise required by applicable law. Your continued use of our services after an update constitutes your acceptance of the revised Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Identifiers and contact information, such as name, email address, telephone number, and mailing address.
Account information, such as usernames, passwords, and account credentials.
Device and internet information, including IP address, device identifiers, browser type, operating system, and home wireless SSID.
Geolocation data, where enabled.
Usage data, including interactions with our website, products, services, and applications.
Employment and application information, including resumes and related materials.
Information you voluntarily submit through our website, applications, or other channels.
Audio, video, or other content captured through our devices.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, improve performance, analyze usage, and enhance your experience. Cookies are small text files that identify your browser and store certain information. You may disable cookies through your browser settings; however, doing so may limit certain features or functionality.

We may also collect non-personal information, including:

Device type.
Clickstream data.
Visit timestamps.
Language preferences.
Usage statistics.

4. Payment Information

If you purchase products or services from us, payment information may be collected and processed by third-party payment processors. We do not store full credit card information on our servers. Payment transmissions are protected using SSL or comparable encryption technology.

5. How We Use Information

We may use the information we collect for the following purposes:

To provide, maintain, and improve our products and services.
To process transactions and fulfill orders.
To manage accounts and provide customer support.
To send service-related notices, updates, and communications.
To detect, prevent, and investigate fraud, misuse, and security incidents.
To analyze usage and conduct research.
To review and process employment applications.
To send marketing and promotional communications, subject to applicable law.
To comply with applicable legal, regulatory, and contractual obligations.

6. Disclosure of Information

We do not sell or rent personal information. We may disclose personal information:

To our affiliates and subsidiaries.
To service providers and vendors that perform services on our behalf, including payment processing, hosting, analytics, marketing, and support functions.
To comply with applicable law, legal process, or lawful requests.
To protect our rights, property, safety, users, or others.
In connection with a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction.

7. Retention of Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records. Retention periods may vary based on the nature of the information, the context in which it was collected, and applicable legal requirements.

8. Your Choices and Rights

Subject to applicable law, you may have the right to:

Access the personal information we maintain about you.
Request correction or deletion of your personal information.
Receive information regarding our processing of your personal information.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly. You may continue to receive transactional or service-related communications that are necessary to provide our products or services.

To exercise any applicable privacy rights, we may require verification of your identity before responding to your request.

9. Non-Discrimination

We will not discriminate against you for exercising any rights afforded to you under applicable privacy laws.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have collected such information, we will delete it in accordance with applicable law.

11. Third-Party Links

Our website and applications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review the privacy policies of any third-party websites before providing information to them.

12. International Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. By using our services, you acknowledge and consent to such transfers to the extent permitted by applicable law.

13. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: privacy@shieldsos.com

Mail:

Attn: General Counsel

ShieldSOS, LLC

111 Congress Avenue, Suite 500

Austin, TX 78701

15. California Residents

If you are a California resident, you may have additional rights under the California Privacy Rights Act (“CPRA”) and other applicable California privacy laws. Please review our California Privacy Notice for additional information regarding our data practices and rights available to California residents. California privacy policies should clearly identify the categories of information collected, the purposes of use, disclosure practices, retention periods, and a means of contact for privacy questions.

16. California Privacy Notice

This California Privacy Notice supplements our Privacy Policy and applies to personal information collected from California residents. We collect personal information to support our services, respond to incidents, and improve customer support. We do not sell or share personal information as those terms are defined under the CPRA.

To submit a California privacy request, please contact us at:

Email: support@shieldsos.com
Phone: (888) 855-1628