1. Shipping Method All orders placed through the ShieldSOS website are fulfilled using the United States Postal Service (USPS) 5-day standard ground shipping method. We strive to ensure timely delivery within the continental United States.
2. Shipping Costs Shipping costs are calculated at checkout based on the delivery location and the size and weight of your order. These fees will be displayed during the checkout process. We offer free standard shipping on all orders over $199.00.
3. Order Processing Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will be processed the next business day.
4. Delivery Times While we aim to maintain our delivery times, they are estimates and not guarantees. Delivery times may vary due to factors beyond our control, such as weather conditions, postal delays, and high demand periods. ShieldSOS is not responsible for delays in shipping once the package has been dispatched to USPS.
5. Order Tracking Once your order has been shipped, you will receive an email notification with your tracking information, allowing you to track your order via the USPS website.
6. Address Accuracy Please ensure that shipping addresses are correct at the time of ordering. ShieldSOS is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping fees incurred to resend the order.
7. Risk of Loss All items purchased from ShieldSOS are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (USPS).
8. Contact Us For questions regarding your order or shipping, please contact our customer service team.